Congratulations to AirAsia for grabbing the spotlight at the Skytrax World Airline Awards again this year, having won Asia’s and world’s Best Low-Cost Airline category. Tony Fernandes said: "I'm proud to say that our staff banded together for our guests and we have emerged stronger than ever. To be named the ‘World’s Best’ for the seventh consecutive year is an incredible honour, and I dedicate it to the 17,000 AirAsia Allstars who are the force behind it all," he said at the Paris Air Show in Le Bourget on Tuesday.
He also thanked his guests and stakeholders for continuing to believe in AirAsia: "After the year we have had following the QZ8501 crash, this award is the most meaningful for me. We are committed to continue innovating on all fronts to provide our guests with not only the best value, but also a superior travel experience, and convenience, using technology.”
A total of 19 million customer surveys were completed worldwide by over 160 nationalities, measuring standards across 41 key performance indicators of an airline’s front-line products and services.